Pip locking up Pip & Sons Plumbing at sunset

6:02 PM

It's been a long day at Pip & Sons.

While Pip rests

0calls answered

0jobs booked

0emergency sent to Pip

8:14 PM · Port St. Lucie1 min

"My kitchen sink's backing up."
Your receptionist took the details and found a time.

Booked · Tue 9:00 AM

10:47 PM · Stuart2 min

"Water's pouring from the ceiling!"
Shut-off valve first, then straight through to Pip.

Emergency · sent to Pip

6:31 AM · Jensen Beach1 min

"Can someone look at my water heater?"
Booked before the coffee was even made.

Booked · Wed 1:00 PM

Tuesday6 jobs

8:00Water heater · Jensen

9:00Kitchen sink · PSL

10:30Leak repair · Stuart

12:00Toilet install · Palm City

1:00Water heater · Jensen

3:30Drain cleaning · Stuart

Lock up.
We'll keep the light on.

Porchlight Front Desk answers your calls in your business's name, books the jobs and sends emergencies straight to you, so you can rest.

Call Kai · (970) 698-2295 Hear a real call

Scroll to close up shop

How it works

A front desk that never goes home.

You keep your number, your customers and your way of doing things. Porchlight just makes sure no call goes unanswered.

Forward your calls

Send the calls you miss, the ones that come in while you're busy, or everything after 5 to your Porchlight line. It takes two minutes, and we walk you through it.

We answer in your name

A friendly virtual receptionist greets callers as your business, answers their questions with your info and books the job on your calendar.

You get the details

A summary of every call lands in your inbox. Real emergencies get transferred straight to your phone, any time of night.

Hear it for yourself

A real call, after hours.

This is how a Porchlight receptionist handles a call at 9 at night for a plumber in Stuart. No hold music, no voicemail, no "press 1".

Says up front it's a virtual assistant and the call is recorded.
Never makes up prices or arrival times. The plumber quotes on site.
Answers the question you actually asked, then keeps things moving.
Sounds like your front desk, not a call center.

● Live call · 9:12 PMPip & Sons Plumbing

ReceptionistHey, thanks for calling Pip & Sons! You've reached our virtual assistant, and this call's recorded for quality. What's going on?

CallerI've got water leaking under my sink, and my shower pressure is basically nothing.

ReceptionistOof, that's no fun. Is the leak dripping steady, or more of a slow seep?

CallerSlow seep. Can someone come take a look and give me a price?

ReceptionistYep, someone can come out and go over pricing with you before any work starts. What's the address out there?

Caller214 Palmetto Lane in Stuart.

ReceptionistGot it. I've got Tuesday at nine or Tuesday at one. Either work?

CallerNine's perfect.

ReceptionistAlright, you're set for Tuesday at nine. Take care!

📬 Pip's inbox, 9:14 PM: Booked job: slow leak under sink · Tue 9:00 AM · Stuart

Simple pricing

Less than one missed job a month.

One booked repair usually covers the whole month. No long contracts: month-to-month with 30 days' notice.

After-Hours & Overflow

For shops that answer their own phone during the day

$297 /month

Answers missed, busy and after-hours calls
Books jobs on your calendar
Emergencies transferred to your phone
Email summary of every call
300 minutes included, then $0.25/min
Monthly results report

Setup: $497 one time

Talk to Kai

Full Front Desk

For busy shops that want every call covered

$497 /month

Answers every call you forward, 24/7 or on your schedule
Books jobs on your calendar
Emergencies transferred to your phone
Email summary of every call
800 minutes included, then $0.20/min
Weekly call reviews and a monthly report

Setup: $997 one time

Talk to Kai

Founding client offer, first 5 businesses only: setup is just $297 on either plan, and your first 30 days are free, counted from the day your receptionist goes live. Cancel in those 30 days and you never pay a monthly fee. If we're not live within 10 business days of your completed setup form, your setup fee comes back to you, unless we're waiting on you.

Kai Crouch, founder of Porchlight Front Desk

KAI CROUCH · STUART, FLORIDA

Who's behind the light

Hi, I'm Kai.

I started Porchlight Front Desk in Stuart because the best tradespeople I know lose good jobs for one simple reason: they can't answer the phone while they're under a sink or asleep at midnight.

I set up every receptionist personally, test it with real calls before it goes live, and review how it's doing every week. If something sounds off, you call me, not a support queue.

Call me · (970) 698-2295

Questions

Good questions we hear a lot.

Will my customers know it's not a person?

Yes, and that's on purpose. Every call starts by saying it's a virtual assistant and that the call is recorded (Florida law requires everyone's consent to record). Callers care far more that someone picked up and booked them in than who did it.

Do I keep my phone number?

Always. You just forward calls to your Porchlight line, and you can turn forwarding off any time.

What about real emergencies?

You choose what counts as an emergency, like flooding or a gas smell. Those calls get transferred straight to your phone. If you don't pick up, you get an urgent message right away.

Will it quote prices or promise times?

Only what you approve, word for word. By default it never quotes a price or an arrival time; it lets the caller know you'll go over that with them.

How long does setup take?

Usually about 5 business days after you send back a short setup form. We test it with 20 practice calls, then you try it yourself before it goes live.

Can I cancel?

Yes. It's month-to-month with 30 days' notice, and founding clients can cancel during the free first month without ever paying a monthly fee. See our refund and cancellation policy.

Lock up.We'll keep the light on.